Cha Cha Dress

Shipping

Domestic Shipping (Turkey)

Shipment cost for all orders in Turkey is free.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
NİHAN PEKER MODA TAS.VE DAN.LTD.ŞTİ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping (Outside of Turkey)

Shipment cost for international orders up to 3 KGs is 2.250 TL
Please check you shipping cost before you place the order.
NİHAN PEKER MODA TAS.VE DAN.LTD.ŞTİ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.). NİHAN PEKER MODA TAS.VE DAN.LTD.ŞTİ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 5 KG, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item so returns are not eligible for international orders.
Items must be returned within 7 days from date of delivery, unworn, unused, and unwashed, with all tags attached and the original packaging included.

Return policy

Items must be returned within 7 days from date of delivery, unworn, unused, and unwashed, with all tags attached and the original packaging included.

Items must be returned with the tag in its original position.

However, if you are based outside of Turkey, returns and refunds are not eligible at this time.

Customized items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.

Preorder/Sale items cannot be exchanged or refunded.

Shoes and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

When trying on shoes, please do not mark the soles or damage the shoe box.

Items on sale cannot be returned unless the item arrives damaged or faulty when delivered to you.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Once your return has been received and accepted, we will refund the purchase amount after deduction of tax and shipping fees, using the original method of payment.

Heavy Orders

For heavier weights or large package sizes, please contact us as additional fees may apply. Should any additional charges apply to your order, a member of our team will get in touch with and let you know before your order is dispatched.

Faulty items

If you receive an item in a flawed or defected condition, please contact our customer support at info@nihanpeker.com

We'll arrange a return and process a full refund for the faulty item.